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Frequently asked questions

At Brunelto, we value not only the craftsmanship of our creations but also the experience of every customer who chooses our brand. Below are some of the most common questions to help guide your journey with us.

What makes Brunelto leather products unique?
Every Brunelto creation is designed to embody timeless elegance, premium craftsmanship, and unique design aesthetics. Using only the highest quality leathers, each piece is handcrafted to deliver confidence, luxury, and durability that sets it apart from the ordinary.
Are Brunelto products handmade?
Yes. Every Brunelto product is meticulously handcrafted by experienced artisans, reflecting the heritage of true craftsmanship and an uncompromising attention to detail.
What type of leather do you use?
We use only premium cow and sheep leather, carefully selected for its superior quality, durability, and refined texture.
How should I care for my Brunelto products?
To preserve the beauty of your leather product: Keep it away from prolonged exposure to moisture, heat, and direct sunlight. Use a soft, dry cloth to gently wipe your product after use. Store in its original dust bag or box when not in use. For shoes, use a leather conditioner or polish suitable for premium leather to maintain its natural shine. With the right care, your Brunelto piece will age gracefully, becoming even more distinguished with time.
How can I place an order with Brunelto?
Simply browse our collection, select your desired product, and add it to your cart. Once you proceed to checkout, you will be guided to fill in your details securely and confirm your order. Our system ensures your information remains private and protected.
What payment methods do you accept?
Within Pakistan: Cash on Delivery (COD), debit/credit cards, bank transfer, Easypaisa, and JazzCash. International Customers: Debit/credit cards and PayPal (where available).
Is Cash on Delivery (COD) available?
Yes, Brunelto offers Cash on Delivery (COD) within Pakistan only.
Do you ship internationally?
Yes. Brunelto proudly ships worldwide, ensuring that our premium leather products are accessible across the globe.
How long will my order take to arrive?
Domestic (Pakistan): 4–7 business days. International: 15–20 business days. (Please note: delivery times may vary due to customs clearance, holidays, or unforeseen delays.)
How do I track my order?
Once your order is dispatched, you will receive a tracking link via the contact number provided at checkout. This allows you to monitor your order in real time.
What is Brunelto’s return policy?
Returns and exchanges are accepted within 14 days of delivery, subject to our Returns & Refunds Policy. Please refer to the “Returns & Exchanges” section for full details.
Can I exchange my product for a different size?
Yes. Size exchanges are available provided the item is unworn, unused, and in its original packaging. For full details, please see our Returns Policy.
Are sale or customized items refundable?
Sale items: Refunds are available until the promotional period ends. Customized products: Unfortunately, customized or made-to-order items are non-refundable.
How do I know my size?
You can refer to our detailed Size Guide, available on the website, to ensure a perfect fit before placing your order.
Can Brunelto products be customized?
Yes, Brunelto offers customization on select products. Please contact us through the Contact Us page for inquiries regarding personalized orders.
Who do I contact if I have an issue with my order?
For any inquiries or concerns, you can reach us at: Email: contact@brunelto.com WhatsApp/Phone: 03211036449 Our customer care team will be delighted to assist you.