Return & Exchange Policy
At Brunelto, we believe that every piece we create should bring you lasting confidence and satisfaction. Each product is handcrafted with precision, using only the finest quality leather, to deliver the luxury and craftsmanship our brand represents. If, however, your purchase does not fully meet your expectations, our Returns & Refunds Policy ensures a seamless and trustworthy experience.
1. Return & Exchange Window
Customers may request a return or exchange within 14 days of receiving their order. Requests made after this period will not be eligible.
2. Conditions for Returns & Exchanges
- To qualify for a return or exchange, the product must meet the following conditions:
- Unused, unworn, and in its original packaging.
- Accompanied by proof of purchase (receipt or screenshot of order number).
- Free from any damage not caused during delivery.
Products that do not meet these conditions may not be accepted.
3. Refund Options
- Brunelto offers flexible refund methods:
- Refund to the original payment method.
- Refund as store credit for future purchases.
For Cash on Delivery (COD) orders, customers may choose between:
Bank transfer refund.
4. Non-Returnable Items
The following products are not eligible for return or refund:
- Customized items.
- Limited edition releases.
- Sale or discounted items (refunds or exchanges only available while the promotion is active).
5. Return Shipping Costs
If a return or exchange is due to a change of mind, the customer is responsible for covering all return shipping costs (domestic and international).
If the product received is incorrect or damaged, Brunelto will bear the full cost of return shipping and replacement.
6. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us immediately. Brunelto will arrange for a replacement or a full refund at no additional cost to you.
7. International Orders
When global shipping begins, this policy will apply to both domestic and international customers, ensuring the same standard of service worldwide.
8. How to Initiate a Return
To request a return, exchange, or refund, please contact our customer support team through the “Contact Us” section on our website. Our team will guide you through the process and ensure your request is handled with care.
At Brunelto, our goal is not only to craft timeless leather pieces but also to provide our customers with complete peace of mind. When you choose Brunelto, you choose confidence, luxury, and the assurance of a brand that values your trust above all.
